Refund and Returns Policy

Returns, exchange, refund

In case you want to exchange or return our product(s), or if your received a defected product, within only (7) days from that date of receiving your order, you can request a “Return Material Pre-Authorization” to return the product(s) to Abdulwahed Co.

Please contact us to obtain Return Material Pre-Authorization (RMPA) before processing a return. “RMPA” are valid for (7) days from date of receiving your order.

In the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees or/and Bank transfer fees. In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees will be charged to the customer.

To accept your return request:

-Product must be in its original packing with full set of accessories and manuals included. We do not accept return of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection. Any return, exchange or refund process might take up to 15 working days and at our sole discretion, we may consider returns that do not satisfy the above criteria.

-You must submit the original invoice issued by the same store.

-The product must be in its original packing accompanied with all accessories and manuals (the return or replace of the product if it’s in its original condition including cardboard and internal packing and instructions booklet and accessories).

-The company does not allow return or replacement of defected products as a result of misuse or loss of some parts of the product, such as catalog , accessories and others.

-Cannot return or replace all personal care products, unless in the original packing (closed and unused).

-Products purchased through financial installment program, can only be exchanged (as per installment rules) and can’t be returned/refunded.